Ordering & Payment
Payment ke kaun se options available hain? +
UPI (PhonePe, GPay, Paytm, BHIM), Cards (Visa, Mastercard, RuPay), Net Banking, aur Wallets — sab accept hai. Plus Cash on Delivery (COD) bhi available hai — chhota sa advance online (₹50 se ₹500 order value ke hisaab se), baki amount delivery par cash.
COD advance refund hota hai? +
Haan — dispatch se pehle order cancel karoge to poora advance refund mil jaata hai. Agar parcel refuse karke return ho jaye, to advance se sirf return-shipping charge minus hota hai, baaki refund.
EMI option hai kya? +
Most credit cards par EMI option payment gateway par mil jaata hai. Payment screen par eligible plans dikhayi denge — 3, 6, 9, 12 months ke.
GST invoice milta hai? +
Haan — saare prices GST included hain. Order ke saath GST invoice email kar diya jaata hai (business expense ya claim ke liye useful). Agar nahi mila to support@onesnation.in par request kar do.
Order place karne ke baad confirmation kab tak aata hai? +
Order place karte hi confirmation email + SMS chala jaata hai. Agar 10 min mein nahi mila to spam folder check karo ya support team ko WhatsApp karo.
Shipping & Delivery
Delivery kitne din mein hoti hai? +
Order confirm hote hi 24-48 ghante mein dispatch. Standard delivery time pincode ke hisaab se:
- Metro cities (Delhi, Mumbai, Bangalore, Pune, Hyderabad): 2-3 din
- Tier-2 cities: 3-5 din
- Remote pincodes / North-East: 5-7 din
Mere pincode par delivery hoti hai? +
Hum pan-India ship karte hain. Agar aapka pincode unserviceable hai (kuch remote areas), to humari team 24 ghante mein alternative arrange kar deti hai. Product page par pincode check tool bhi hai — order se pehle confirm kar lo.
Shipping free hai? +
Haan, shipping bilkul free hai pan-India ke liye. Koi hidden charges nahi.
Order kaise track karoon? +
Dispatch hote hi AWB number + tracking link email aur SMS par mil jaata hai. Direct courier site (Delhivery, BlueDart, etc.) par live status dekh sakte ho. Account login karke "My Orders" mein bhi sab visible rehta hai.
International shipping karte ho? +
Filhal nahi — sirf India mein deliver karte hain. International expansion roadmap mein hai but no ETA yet.
Returns & Warranty
Return policy kya hai? +
7-day return policy — delivery se 7 din ke andar unused, unopened/original-packaging condition mein return kar sakte ho. Wajah bhi puchni nahi padti. Pickup hum arrange karenge.
Return karne ke liye support@onesnation.in par order number ke saath email karo.
Warranty kitni hai aur kya cover hota hai? +
1-year manufacturer warranty — manufacturing defects (motors, ESCs, sensors, electronics, battery cell issues) cover hote hain.
Cover nahi hota: crash damage, propeller strikes, water damage, physical drops, user-error damage. Drone hobby ka equipment hai — handle responsibly.
Warranty claim kaise karoon? +
Email karo support@onesnation.in par — order number, defect ki photos, aur agar flight logs/app screenshots hain to woh bhi. Hum 48 ghante mein pickup arrange kar dete hain. Replacement ya repair 7-14 working days mein.
Refund kab mil jaata hai? +
Returned product humare hands par pohonchne ke baad 5-7 working days mein refund process ho jaata hai — original payment method par. UPI/wallet refunds usually faster (1-3 din), bank cards thoda time lete hain.
Drones & Regulations
Drone udane ke liye licence chahiye? +
Humare saare drones Nano category (≤250g) mein aate hain — to no UIN, no Remote Pilot Certificate, no Type Certification chahiye. Bilkul license-free flying.
Drone Rules 2021 ke under, 250g se zyada wale drones ke liye registration mandatory hai — Digital Sky portal par.
Drone kahan udana allowed hai? +
Standard rules — daylight mein, line-of-sight ke andar (drone aapko dikh raha ho), airports/military zones se door, public se safe distance par, aur 15 metres se neeche altitude par uncontrolled airspace mein.
Restricted zones (red/yellow) check karne ke liye Digital Sky portal use karo — colour-coded zone map dikhata hai.
Commercial use ke liye kuch alag chahiye? +
Commercial use (wedding shoots, real estate, paid content) ke liye Remote Pilot Certificate (RPC) chahiye DGCA-authorized training school se. Humare drones par bhi ye rule lagu hai jab commercial shoot ho. Personal/hobby use ke liye koi requirement nahi.
Pehli baar drone uda raha hoon — kaise start karoon? +
Open ground choose karo (park, khet, ya empty lot — kam se kam 100m radius mein koi obstacle nahi). Calibration zaroor karo first flight se pehle — manual mein steps hain ya YouTube par "[product] calibration" search karo.
Pehli udaan Beginner Mode par rakho (speed limited, range limited). Confidence ane par Normal ya Sport mode unlock karo.